Yugo

Credit Controller 

• Location: Oxford - Hybrid
• Working Period: 3 month's Fixed-Term Contract
• Hours per week: 37.5
• Reports to: Head of Finance
• Salary: £30,000 - £35,000

Yugo is the trusted name for student housing across the globe. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It is about people, planet and passion. We're looking for an experienced Credit Controller to join the team on a fixed-term basis. 

Key Responsibilities

Credit Control & Collections

• High value debt recovery against key customer accounts
• To manage and take ownership of Bi-weekly Debtor meetings.
• Proactively manage all customer accounts to ensure timely payment of invoices.
• Engage directly with customers by telephone, email, and written correspondence to collect overdue payments.
• Investigate and resolve account queries and invoice disputes to facilitate prompt payment.
• Negotiate payment plans and monitor adherence to agreed terms.
• Escalate high-risk or significantly overdue debts in accordance with company policy.
• Ability engage with AR team and interrogate AR ledgers to produce detailed customer statement reconciliations, highlighting those invoices which remain in dispute and develop a plan of action regarding payment recovery.

Stakeholder Management

• Build and maintain strong relationships with customers to encourage prompt payment.
• Work closely with Sales, Operations, Commercial and Legal, Operational Finance teams to resolve customer issues.
• Liaise with external agencies, solicitors, or debt collection partners where required.
• Provide excellent customer service while maintaining a firm and professional approach to collections.

Process Improvement

• Identify opportunities to improve credit control processes and collection performance.
• Contribute to initiatives that enhance cash flow and reduce debtor days.
• Support finance transformation and system improvement projects as required.

Key Attributes

• Previous experience in a Credit Control role.
• Proven track record of recovering high value debt against key customers.
• Strong understanding of credit control procedures and debt collection practices.
• Ability to manage multiple priorities and work to deadlines.
• Excellent communication and negotiation skills.
• Strong attention to detail and accuracy.
• Good working knowledge of Microsoft Excel and finance systems.
• Ability to build effective working relationships internally and externally.

Key Performance Indicators

• Reduction in aged debt balances.
• Achievement of debtor day targets.
• Cash collection performance against monthly targets.
• Reduction in overdue debt.
• Timely resolution of customer queries and dispute.
• Accuracy of customer account records.