Yugo

Yugo is the trusted name for student housing globally, connecting young people to opportunities and creating inspiring living spaces for students around the world. At Yugo, we do things differently – putting people, planet and passion at the heart of everything we do.

We are currently looking for an Deputy Accommodation Manager to join our team in Warsaw. In this role, you will support the Accommodation Manager in the day-to-day operations of the residence, ensuring a smooth student journey from arrival to departure while maintaining high standards of service, safety and property presentation. You will help lead and mentor the on-site team, oversee operational processes, support sales performance and occupancy targets, and ensure administrative and financial procedures are managed effectively.

This is a hands-on operational role that requires strong leadership, customer service and organizational skills. The Deputy Accommodation Manager will play a key part in delivering an outstanding living experience for our students while supporting revenue targets, maintaining relationships with local universities and ensuring the residence operates efficiently and safely.

Your responsibilities

Support Managing our Space

• Support the management of our spaces ensuring the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turn around.
• Use your upbeat, open minded and outgoing personality to lead, mentor and guide our junior team members.
• Overseeing the regular health & safety inspections ensuring students and Yugoers remain safe, reviewing hazards and risks and ensuring safe working practices are followed.

Manage incident response

• Ensuring high standards of overall property presentation through inspections, working with the facilities team to ensure maintenance-related issues are resolved.
• Ensure all administration duties are completed, including the processing of bookings, check in / out, early leavers, no shows, debt chasing, raising and receipting of purchase orders, student payment plans and room moves, arrears issues and any University nominations agreements.
• Delivering monthly accounting summary to corresponding departments.

Support the sales cycle and delivering on Income Targets

• Contribute to achieving all sales targets to ensure occupancy targets are met or exceeded.
• Drive sales conversions through responsive, proactive follow-up to queries and excellent customer service; own the arrears management process, ensuring team members are focused on reducing debt to a minimum.
• Support in delivery of all KPIs of that space, including the delivery of income targets in accordance with sales process and standards; regularly monitor performance and report any issues to the residence manager.
• Maintain and develop relationships with key players at the local universities, education organizations and any other key stakeholders–in order to build stronger referral networks and potentially secure future business

Our requirements

•  5 Years of supervising a team of people preferably in front office, PBSA or hospitality fields
• Great sales and negotiation skills being able to develop and track sales and markeing campaigns
• Operations experience, being able to oversight the day to day operations of a team and deal with suppliers and third party companies.
• Resilience and adaptability, as well as a great cultural diversity awareness.
• Qualification and/or willingness to undertake to undertake simple IT tasks
• Good English language skills

Desirable:

• Previous experience in CRM and Reservations software.
• Financial awareness, have manage and understand P&L and Budgets. 

The Yugo team is a force for good, our mission is to harness this passion to deliver an extraordinary living experience that supports the transition to and from student life.