Operational Support Specialist

• Location: Remote UK
• Working Period: Full Time Permanent
• Reports to: Operational Transformation Manager
• Salary: £30,000

Key Objectives of the Role

Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion.

We are looking for an organised and proactive Operational Support Specialist to join our global operations team. In this role, you’ll help support key programs that improve how we operate and how our students experience Yugo around the world. From supporting the delivery of global student satisfaction surveys to helping manage our improvement projects and keeping our operational policies in check, you'll play a vital part in helping us run smoothly and consistently.

This is a great opportunity for someone at the start of their career who wants to get experience in business operations, customer insight, and project support within a global organisation that puts students at the heart of everything we do.

Key Responsibilities

• Student Satisfaction Surveys:
• • Help coordinate our global student feedback programme from setting up surveys, to collecting and organising results, and sharing insights with the team.

• Project Support:
• • Assist with the planning, tracking, and communication of global operational improvement projects, ensuring tasks stay on schedule and stakeholders stay informed.

• Policy & Procedure Administration:
• • Support the management of our global library of operational policies and procedures. Keep everything up to date, manage review dates, and help with formatting and publishing.

• Data & Reporting:
• • Help compile and format reports and dashboards to support decision-making and track progress on key initiatives.

• Team Support:
• • Provide general administrative and coordination support to the Operational Transformation team to keep everything running efficiently.

 This job description is intended as a guide and is not an exhaustive list of responsibilities. As this role sits within a growing and evolving department, your tasks and priorities may develop over time in response to new challenges and opportunities. This is a global, hands-on, and collaborative position, and flexibility will be key as we continue to shape the way we work.

Experience and Knowledge

Education/Qualifications:

• Bachelor’s degree in Business Administration or a related field, or equivalent practical experience.

Language Ability:

• Fluent in spoken and written English, with the ability to communicate clearly and professionally.
• Able to read and understand technical documents related to business systems.
• Confident in writing basic reports and business correspondence.
• Comfortable speaking to groups of colleagues in a clear and engaging way.

Problem Solving & Thinking Ability:

• Comfortable thinking through practical problems and finding solutions, even when there’s no set way of doing things.
• Able to understand and follow different types of instructions whether they’re written, spoken, visual, or scheduled.
• Familiarity with data analysis is a plus. You don’t need to be an expert, but an interest in working with data to spot trends and support decision-making is desirable.

Computer Skills:

• Proficient with Microsoft Office Suite, especially Excel, Word, and Outlook.
• Comfortable using digital tools for collaboration, reporting, and document management.

Other Skills:

• Strong organisational skills with attention to detail.
• Additional European language skills are a bonus and can be helpful in supporting our diverse community across regions.
• Able to communicate positively, effectively, and professionally in person, in writing, and virtually.
• Works well with a diverse range of people across teams and cultures.
• Reliable, responsible, honest, flexible, and service-oriented.
• Skilled in planning, documentation, and presentation.
• Some travel may be required.

The Yugo team is a force for good, our mission is to harness this passion to deliver an extraordinary living experience that supports the transition to and from student life.