Yugo

• 24 hours per week (Saturday and Sunday with occasional evening/weekday work during peak times)
• £12.60 per hour
• Central Newcastle

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Newcastle!

As the Sales & Service Associate (Facilities), you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy!

Here's what you'll do:

• Provide a friendly and professional customer service to students living in the residences.
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary.
• Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential.
• Follow and implement all our operating procedures.
• Ensure that the safety and welfare of all our residents is always maintained.
• Organise and communicate social events for residents.
• Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
• Basic Maintenance.
• Willingness to undertake cleaning duties, as required.
• Self-motivated as some shifts, on rare occasions may be lone working.

Here's what you'll need:

• Great customer service and communication skills, being able to effectively engage with people at all levels 
• Be super personable and have a genuine passion for engaging with people
• Ability to be proactive with strong problem-solving skills
• Be really organised and able to spin lots of plates at once (metaphorical plates!)
• Good working knowledge of MS packages
• Resilience and adaptability, as well as a great cultural diversity awareness

Preferred: 

• A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.

And the benefits? Well apart from working with an amazing team of people you will also receive:

• Competitive salary with annual discretionary bonus
• 5 weeks' annual leave
• Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
• Subsidised Health care & employee assistant program
• Cycle to work scheme.
• Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.