Yugo

Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion. 

We are currently hiring for a Hotel Supervisor to join the team here in Urbana, IL!

Yugo Guest Suites is a 30-room hotel attached to Yugo Urbana Illinois. The Hotel Supervisor at plays a key role in delivering an outstanding guest experience by ensuring a welcoming, professional, and efficient environment. This role is responsible for overseeing front desk operations, guest interactions, and administrative tasks while supporting the overall success of the hotel.

Does this sound like you?

• Be bold – Demonstrates a hands-on approach, anticipating guest needs and responding in a timely manner.
• Be real – Takes pride and accountability in everything they do
• Be true– Committed to providing an exceptional guest experience, addressing various support needs with professionalism.
• Be open– Excellent verbal and written communication in a constructive and collaborative manner. Builds positive relationships with guests, team members, and external partners

Here's what you'll be doing!

• Serve as the first point of contact for guests, warmly greeting and engaging with visitors.
• Promptly respond to guest inquiries, requests, and concerns, ensuring high levels of satisfaction.
• Oversee the cleanliness and general upkeep of guest rooms, lobby, and shared spaces, addressing any deficiencies.
• Ensure all rooms meet the company’s cleanliness and quality standards before guest arrivals. This can include engaging in required cleaning procedures.
• Plan and prepare for daily check-ins and check-outs to optimize guest flow and minimize wait times.
• Supervise front desk and housekeeping schedules and assignments to ensure timely room turnover.
• Manage daily front desk operations, including answering phones, responding to emails, and handling guest reservations through MEWS Property Management System (PMS)
• Maintain accurate guest bookings and update availability on all listing platforms (booking.com, Expedia, Airbnb etc) to maximize occupancy and revenue.
• Ensure accurate integration with PMS and third-party booking sites to prevent overbookings.
• Ensure guest payments through third party and direct bookings
• Analyze booking trends and make recommendations for adjustments to pricing strategy to maximize revenue
• Ensure all company policies, procedures, and safety protocols are followed, including emergency response, health codes and energy conservation measures.
• Professionally respond to all customer reviews on all platforms in line with Yugo standards.
• Maintain an organized front desk area, filing necessary documentation and managing administrative tasks efficiently.
• Support operational needs by completing additional tasks as assigned.

What else?

This list is by no means comprehensive but in short, your main responsibility is to ensure that we deliver the best possible experience for our hotel guests.

Sound good so far? Here’s what you’ll need to succeed!

• Minimum of 2 year’s experience in front desk hotel operations
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Strong problem-solving skills and attention to detail.
• Professional appearance and adherence to uniform standards.
• Ability to multitask in a fast-paced environment while maintaining a friendly demeanor.
• Experience utilizing PMS preferably MEWS
• Experience working with and integration of third-party booking systems.
• Intermediate skills in using MS Office and online systems / databases.
• Resilience and adaptability, as well as a great cultural diversity awareness.
• Ability to maintain open communication with General Manager and Maintenance Supervisor.
• Experience supervising front desk and/or housekeeping team
• Hospitality/Customer Service experience

Here’s a snapshot of what we offer!

• Competitive salary of $21 - $26 / hour
• Generous benefits package! Including health, dental and vision.
• Company paid STD, LTD and Life insurance
• 401k + 4% employer matching
• Three weeks of PTO
• Paid wellness time
• Paid volunteer time
• Paid YuDay
• Parental Leave
• 11 paid Holidays

In our quest to change the world and inspire the change-makers of tomorrow, we have a set of super-powers. We’re harnessing the power of our international presence, our passionate team, our pioneering spirit, our signature experiences, and our commitment to a truly diverse and inclusive workforce where every amazing employee feels valued and empowered. Having almost tangible advantages to ensure we are fully equipped to transform students’ lives for the better. 

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