Yugo

• 40 hours per week
• Monday to Friday with occasional evening/weekend work during peak times
• Kingston upon Thames 
• £27,000 per annum

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Kingston upon Thames. 

As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy!

Here's what you'll do:

• Conducting tours and viewings of the property
• Responding to all new enquiries through all mediums, including emails, online chat and phone calls ensuring that these are answered within a timely and professional manner
• Building and maintaining relationships with local universities and sending regular marketing materials and availability updates
• Conduct regular leaflet drops throughout the town and encourage visitors to the site
• Follow up on all interest and ensure that all sales opportunities are explored
• Engage with letting agents and international agents to secure bookings
• Process new applications within timescales given
• Undertaking regular inspections of the show flat and ensure this is set up according to standard
• Attend student university fairs and open days when necessary
• Keep up to date with room prices and special offers to provide accurate information to potential residents.
• Ensuring there is always enough marketing material onsite.
• Supporting with the creation and maintenance of Social media channels
• Work closely with the marketing team to ensure that the target audience is being reached
• Keep up to date with competitor activities.

Here's what you'll need:

• Great customer service and communication skills, being able to effectively engage with people at all levels 
• Be super personable and have a genuine passion for engaging with people
• Ability to be proactive with strong problem-solving skills
• Be really organised and able to spin lots of plates at once (metaphorical plates!)
• Good working knowledge of MS packages
• Resilience and adaptability, as well as a great cultural diversity awareness

Preferred: 

• A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.

And the benefits? Well apart from working with an amazing team of people you will also receive:

• Competitive salary with annual discretionary bonus
• 5 weeks' annual leave
• Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
• Subsidised Health care & employee assistant program
• Cycle to work scheme.
• Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.